Dark souls and seekers of the occult, welcome to the shadowed path of returns and exchanges at Killstar Store. We understand that sometimes, the mystical treasures you receive may not align with your dark essence as perfectly as envisioned. Fear not, for our covenant ensures a seamless and sacred process to rectify such matters. This guide outlines the rituals for returning or exchanging items within our digital realm, honoring your journey with clarity and care.

THE SACRED TIMEFRAME FOR RETURNS

You have 15 days from the date of delivery to initiate a return or exchange. This window allows you to commune with your items and ensure they resonate with your shadow-self. After this period, the veil closes, and returns cannot be accepted.

ITEMS THAT CANNOT BE RETURNED OR EXCHANGED

As guardians of the occult, we must note that certain artifacts are bound by their nature and cannot be returned. Based on our analysis of the website menu and content, the following products are considered final and non-returnable:

  • GIFT CARDS: These mystical tokens are once activated, they cannot be refunded or exchanged, as they hold eternal value in our coven.
  • INTIMATE APPAREL: For hygiene reasons, certain clothing items (e.g., undergarments) that have been unwrapped or used may not be eligible. Please ensure they are in original, unused condition with tags attached.
  • JEWELRY: Due to the personal and often bespoke nature of these items, they are typically non-returnable unless defective. Check our specific jewelry policy for details.
  • ITEMS MARKED AS “FINAL SALE”: Any products designated as such during purchase are bound by dark magic and cannot be returned or exchanged.

If shadows linger, consult our support coven for clarification on specific items.

THE RITUAL OF RETURN OR EXCHANGE

To begin the process, follow these steps with care. Weave your intent into each action to ensure a smooth transition.

  1. Initiate the Covenant: Within 15 days of delivery, send an email to our support coven at [email protected]. Use the template below to structure your message, ensuring all details are included. This step is crucial to receive a return authorization and instructions.
  2. Prepare the Artifact: Pack the item in its original packaging, including all tags, labels, and protective materials. Ensure it is unused, unworn, and in the same condition as when it arrived. If the item is defective, note this in your email, and we may guide you differently.
  3. Invoke the Shipping Spirits: Ship the package to our sanctuary address using a tracked and insured method. You are responsible for the return shipping costs, unless the item is defective or an error was made by our coven. Our sanctuary address is:
    Killstar Store Returns
    4902 Mapleview Drive
    PHILADELPHIA, US 63463
  4. Await Our Communion: Once we receive and inspect the item (typically within 5-7 business days), we will send a confirmation email. For exchanges, we will dispatch the new item promptly. For returns, we will process the refund as described below.

REFUND OF YOUR TRIBUTE

Upon approval of your return, we will refund the original payment method. The time it takes for the funds to return to your account depends on the payment guardian:

  • Visa, MasterCard, JCB: 5-10 business days after processing.
  • PayPal: 3-5 business days after processing.

Note that shipping costs are non-refundable, unless the return is due to our error or a defective item. In such cases, we will cover the return shipping and refund the full amount.

TEMPLATE FOR YOUR RETURN OR EXCHANGE REQUEST

Copy and paste the following template into an email to [email protected], filling in the bracketed details with your essence. This ensures our coven can assist you swiftly.

Subject: Return/Exchange Request – Order #[Your Order Number] Dark greetings, support coven, I seek to return or exchange an item from my recent order. Below are the details of my request: – Order Number: [Insert your order number, e.g., KS12345] – Date of Delivery: [Insert the date you received the order, e.g., October 15, 2023] – Item(s) to Return/Exchange: [List the product name(s), size(s), and color(s)] – Reason for Return/Exchange: [e.g., Size issue, defective item, change of mind – provide a brief description] – Desired Action: [Refund or Exchange for (specify new item details if exchanging)] – Your Name: [Your full name] – Your Email Address: [The email used for the order] – Your Shipping Address: [Your current address for confirmation] I affirm that the item is in its original condition, unused, and with all tags attached. I await your guidance on the next steps. In shadow, [Your Name]

NOTES FROM THE COVEN

• For exchanges, the new item will be shipped once the return is received and approved. Shipping times follow our standard covenants: 10-15 days for DHL/FedEx, or 15-25 days for EMS if eligible for free shipping.

• If an item is out of stock for exchange, we will issue a refund instead.

• We recommend retaining the tracking number for your return shipment, as it allows you to monitor its journey to our sanctuary.

• Questions? Our support coven is always ready to assist at [email protected]. We typically respond within 1-2 business days.

Remember, dark souls, your satisfaction is as sacred as the artifacts we craft. We honor your trust in our coven and pledge to make this process as smooth as a moonlit ritual. May your returns be few and your treasures many.