Welcome, dark souls, to our sanctuary of frequently asked questions. Here, we unveil the mysteries of shopping with Killstar Store, ensuring your journey through the occult fashion realm is as seamless as your unique style.

Product Questions

What types of products does Killstar Store offer?
We curate a collection for those who embrace the darker aesthetic, including:
  • Gothic and alternative clothing
  • Occult-inspired accessories and jewelry
  • Platform boots, creepers, and fierce footwear
  • Headwear and bags to complete your ensemble
  • Collaborative pieces with like-minded creators
Our collections are constantly evolving to reflect the dark and divine within our community.
Do you offer plus-size options?
Yes, we celebrate all bodies in our community. Look for our PLUS collection to find pieces designed to empower your unique form.
Are your products true to size?
Each product page includes detailed sizing information to help you select your perfect fit. We recommend consulting our size guides before ordering, as some items may have unique measurements that reflect their unconventional design.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout or by visiting our registration page. Having an account allows you to track orders, save favorites, and receive updates on new collections and rituals.
Can I modify or cancel my order after placing it?
Orders enter our processing sanctum quickly after placement. If you need to modify or cancel an order, contact us immediately at [email protected]. We will endeavor to assist if your order hasn’t yet begun its journey through the shadows.
I forgot my password. How can I reset it?
Visit the login page and select “Forgot Password.” You will receive an email with instructions to reclaim access to your account.

Payment Questions

What payment methods do you accept?
We accept various forms of tribute to secure your dark treasures:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secured with mystical encryption to protect your information.
Is my payment information secure?
Absolutely. We employ powerful encryption spells to ensure your financial details remain protected within our coven. Your trust is sacred to us.
Why was my payment declined?
Payment declines can occur for various reasons: insufficient funds, incorrect card details, or security measures from your financial institution. Verify your information and try again, or consider using an alternative payment method.

Shipping & Delivery Questions

Where do you ship?
We serve our global coven of dark souls worldwide, with the exception of some remote areas in Asia and other isolated regions. If you’re uncertain about delivery to your location, contact us at [email protected].
What shipping options are available?
We offer two paths for your treasures to reach you:
  • Standard Shipping (The Swift Shadow): $12.95 via DHL or FedEx, delivered in 10-15 days after dispatch
  • Free Shipping (The Ethereal Journey): Free for orders over $50 via EMS, delivered in 15-25 days after dispatch
How long does order processing take?
Our coven dedicates 1-2 days to carefully prepare your order before dispatch. Each piece is handled with precision and respect before beginning its journey to you.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email to follow your package’s journey through the shadows to your doorstep.
What if I’m not home when my package arrives?
Delivery procedures vary by carrier. Most will leave a notice with instructions for pickup or redelivery. In some cases, packages may be left in a secure location at the driver’s discretion.

Returns & Exchanges Questions

What is your return policy?
We offer a 15-day return window from the date you receive your items. Products must be unworn, unwashed, and in original condition with all tags attached.
How do I initiate a return?
Contact our support coven at [email protected] with your order details and reason for return. We will guide you through the process.
Are there any items that cannot be returned?
For hygiene reasons, certain intimate apparel and accessories may be final sale. Gift cards are also non-returnable. Please check individual product pages for specific restrictions.
When will I receive my refund?
Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your financial institution.

Additional Questions

Do you offer gift cards?
Yes, share the darkness with our Gift Cards, available in our menu. They are the perfect offering for fellow members of the coven.
How can I contact customer service?
Our coven stands ready to assist you:
Do you have physical stores?
Currently, our primary sanctum exists online at occultstyleclothes.com, allowing us to serve our global community. Our physical address is primarily for correspondence.

Embrace the mystery, define your style, and remember—you are part of a community that celebrates the beauty in shadows.

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